Privacy Policy

Last Updated: July 2, 2025

Introduction

This Privacy Policy is used to inform website visitors regarding the policies of Collocoll Digital Inc. (“Collocoll”), an incorporated company organized under the laws of Alberta, Canada, regarding the collection, use, and disclosure of Personal Information for anyone who decides to use our Service, the https://www.collocoll.com/ website.

What personal information do we process?

When you visit, use, or navigate to our Services, we may process personal information depending on how you interact with https://www.collocoll.com/ and the Services.

Do we process any sensitive personal information?

We do NOT process sensitive personal information.

Do we receive any information from third parties?

We primarily collect information directly from you. However, we do use third-party payment processors (such as Stripe) to handle payment transactions. When you make a payment, your payment information is processed directly by these third-party services, and we do not store your complete payment details. These third parties may share transaction information with us, but they handle and store your payment information according to their own privacy policies.

How do we process your personal information?

We process your personal information to provide, improve, and administer our Services, ensure communication with you, enhance security, prevent fraud, and comply with the law. Your information is processed only with a valid legal reason. By using our Service, you agree to the collection and utilization of information as outlined in this Privacy Policy. Collected Personal Information is used solely for improving the Service and will not be shared or used otherwise. Terms in this Privacy Policy align with those in our Terms of Service available at https://www.collocoll.com/terms-of-service.

Information Collection and Use

We gather personal information voluntarily provided during registration, expressing interest in our products/services, or contacting us. To enhance your Service experience, certain personally identifiable information may be required:

  • Name
  • Email address
  • Mailing address
  • Job titles
  • Usernames
  • Passwords
  • Contact preferences
  • Authentication data
  • Billing addresses
  • Debit/credit card information

We do not process sensitive information

We may collect data necessary to process your payment if you make purchases, such as your payment instrument number, and the security code associated with your payment instrument. All payment data is stored by Stripe. You may find their privacy notice on their website.

How do we process your information?

We use your personal information to offer, enhance, and manage our services, communicate with you, ensure security and prevent fraud, and comply with the law. With your consent, we may also process your information for additional purposes, depending on your interactions with our services:

  • Facilitate account creation and authentication: We process your information for account creation, login, and maintenance.
  • Deliver and facilitate service delivery: Processing your information to provide the requested services.
  • Respond to inquiries and offer support: We process your information to address inquiries and provide support for service-related issues.
  • Send administrative information: Processing information to communicate details about products, services, and changes to terms and policies.
  • Request feedback: Processing information to seek feedback and contact you regarding your use of our services.
  • Protect our Services: Information processing for the security and integrity of our services, including fraud monitoring and prevention.
  • Identify usage trends: Processing information on how you use our services to understand usage patterns and enhance service quality.

Automatically Collected Information

Log Data

We want to inform you that whenever you visit our Service, we collect information that your browser sends to us called Log Data. This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.

Cookies

Cookies are small data files sent to your browser, commonly used as unique identifiers. Our website uses cookies to collect information and enhance our service. You can choose to accept or refuse these cookies. Note that refusing cookies may limit certain parts of our service.

Service Providers

We may employ third-party companies and individuals due to the following reasons:

  • To facilitate our Service
  • To perform Service-related services
  • To assist us in analyzing how our Service is used

We want to inform our Service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

How long do we keep your information?

We retain your personal information for the duration necessary as per our privacy notice. In no case will we keep your information beyond twelve (12) months after account termination unless required or allowed by law. Once there is no ongoing legitimate business need, we will either delete or anonymize your information.

Security

Collocoll will implement reasonable security measures and industry-standard practices to protect your Personal Information. We appreciate your trust in sharing Personal Information and endeavor to use commercially acceptable means to protect it. However, it’s important to note that no internet transmission or electronic storage method is entirely secure or reliable, and absolute security cannot be guaranteed.

In the event of data loss or corruption, Collocoll will make reasonable efforts to recover data where technically feasible, but cannot guarantee complete recovery.

Our Service may include links to external sites. Clicking on a third-party link redirects you to that site. Please be aware that these sites are independent of us, and we recommend reviewing their Privacy Policy. We lack control over, and are not responsible for, the content, privacy policies, or practices of third-party sites or services.

Children’s Privacy

Our Services are not intended for individuals under 13 years old. We do not knowingly collect personal identifiable information from children under 13. If we become aware that a child under 13 has provided personal information, we promptly delete it from our servers. Parents or guardians, if you’re aware of such incidents, please contact us for necessary actions.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page.

We only process your personal information when we believe it is necessary and we have a valid legal reason. The General Data Protection Regulation (GDPR) requires us to explain valid legal bases we rely on in order to process your personal information.

This Privacy Policy shall be governed by and construed in accordance with the laws of Alberta, Canada, without regard to principles of conflict of laws.

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us by email at: [email protected]